1) The London Whale example best illustrated what aspect of control system failure?

a) Statement falsification

b) Overcontrol

c) Employee resistance

d) Rewards for inefficiency

2) A budget that is put together by senior managers and passed along to middle and lower level managers to implement is:

a) Negotiated

b) Zero-based

c) Bottom-Up

d) Top-Down

3) The dress/personal appearance code that UBS published was an example of ____________ control

a) Preliminary

b) Screening

c) Feedback

d) All of the above

4) The other day, you receive an email from your manager that she's reducing your travel budget for the rest of the year. Knowing that your employees won't be happy about the change, you inquired as to why and were told that another group had some unexpected expenses and had already exceeded their budget for the year. This seems to be an example of:

a) Overcontrol

b) Accountability

c) Rewards for Inefficiency

d) Employee resistance

5) The control process requires:

a) All of the above

b) A standard

c) Comparison of results and standard

d) A measure of current performance