1. The last step in creating/improving a process is to draw out the current business process and layout the process from beginning to end.

True False

2. An example of a core competency would be a Bakery who makes occasional and highly custom made wedding cakes during wedding season.

True

False

3. An example of a core competency can include the following for a Public Relations firm except A. Providing discounts on their services to large firms B. Improving global reach of communications through social media C. Providing consistent external Communications outside of an organization D. Hiring high performing talent The Transformation process is

A. the point where a good or product are converted from warehouse to customer sales

B. the time that a manufacture turns the product into a finished/saleable good

C. occur be before the upstream activities, but not after the downstream activities

D. a point-in-time where a design product is introduced into the market