1. The idea that diagnosis should be client oriented means that:

A diagnosis should serve the client company.

B diagnosis should be focused on the customers.

C diagnosis should aim to please management.

D employees participate as full partners in all stages.

2. Which of the following is NOT one of the contributions of Organizational Development to the change implementation process?

A Create an inclusive change process, one that builds ownership and commitment.

B Manage the entire process, in particular, the interface between interdependent factors.

C Make sure to exclude all stakeholders, except executive decision makers.

D Develop a long-term perspective on change.

3. You are the new CEO of a major HR firm, offering specialized HR services to organizations wishing to outsource all or part of their HR functions. In the past, the firm has been structured into several divisions, including Compensation, Recruitment, Training and Development, and Legal Services. Each of the divisions has operated separately, with the exception of the centralized finance and marketing functions. The divisions also share general, standardized company reporting, operating, and planning procedures. In recent years, the company has experienced increased competition from other consulting firms - this has become a major threat to the organization's survival. In addition, many of the established and new clients wish to contract for a comprehensive HR service package, instead of the traditional single service. Finally, the enhanced use of technology in the provision of HR services poses an ongoing challenge, both for your firm and for your clients.

The environment of your organization is best characterized as high in:

A dynamism.

B complexity.

C differentiation and integration.

D A, B and C

E A and B only