1. The following are examples of customer feedback collected for quality improvement EXCEPT:

a. customer satisfaction surveys.

b. customer choice analysis.

c. blogs.

d. customer affinity diagrams.

e. customer panels.

2. This type of inventory system used to deliver the right amount of inventory at the right time during the production process is known as:

a. just-in-time (JIT).

b. a pull system.

c. a push system.

d. a capacity system.

e. a batch system.

3. Which of the following is a common risk in adopting new technology?

a. The technology doesn't work as expected.

b. The technology quickly becomes obsolete by newer technologies.

c. The company and its employees are not able to fully capitalize on all the benefits of a technology.

d. Customers do not buy the new technology.

e. All of the above.

4. The advantages of outsourcing include the following, EXCEPT:

a. achieving higher performance.

b. greater flexibility.

c. cost reductions.

d. knowledge increases.

e. enhanced marketing.

5. Examples of key supply chain management decisions at the Sony Corporation include:

a. financing the capital expenditures related to the manufacturing capacity and the selection of product markets.

b. determination of the manufacturing capacity and the logistic network to move product between plants and product markets.

c. development of new products and the production of the product mix.

d. financing the capital expenditures to produce the various product mixes.

e. marketing the product mix and the determination of the supplier network.