1. The five basic entities that make up any business are suppliers, customers, employees, products and services, and:

A) its environment.

B) manufacturing and production.

C) sales and marketing.

D) invoices and payments.

2. Promoting the organization's products or services is a responsibility of the ________ function.

A) finance and accounting

B) human resources

C) manufacturing and production

D) sales and marketing

3. Which of the following is a cross-functional business process?

A) Hiring an employee.

B) Identifying a customer.

C) Fulfilling a customer order

D) Creating an invoice

4. Key forces in a business's immediate environment include:

A) regulations.

B) technology.

C) economy.

D) politics.

5. Engineers and architects are examples of:

A) senior management.

B) production workers.

C) knowledge workers.

D) middle management.