1. The distinction between flexible and fixed individual differences:
- Is that managers have little or no impact on fixed differences
- Is that managers have little or no impact on flexible differences
- Has no practical value for managers
- Is that managers should hire people based on their attitudes and emotions
2. Regarding using personality testing as part of the hiring process, experts have concluded that:
- There are many valid instruments available to managers to test for personality types
- The typical personality test is not a valid predictor of job performance
- Only the Big Five should be used as predictors of job performance
- The effects of personality on job performance are so large it cannot be ignored by managers
3. Organizations with adhocracy cultures are described as:
- Externally focused and valuing flexibility
- Externally focused and valuing stability and control
- Internally focused and valuing flexibility
- Internally focused and valuing stability and control
4. Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.
- Intrapersonal
- Spatial
- Bodily-kinesthetic
- Interpersonal
5. Camilla, a manager, notes that while Wilhelm's written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:
- Consistency
- Explicit factors
- Distinctiveness
- Implicit factors
6. Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:
- High security
- High influence over others
- High self-direction
- High social value
7. According to the Ajzen model, the strongest predictor of an employee's behavior is (are):
- The employee's intentions
- Social norms
- The employee's attitudes
- The employee's values
8. Which of the following is the least fixed of a person's individual differences?
- Attitudes
- Emotions
- Intelligence
- Cognitive abilities
9. In Ajzen's theory of planned behavior, ___________ is (are) the key link between _________.
- Norms; intentions and planned behavior
- Intentions; norms and attitudes
- Attitudes; intentions and planned behavior
- Intentions; attidtudes and planned behavior
10. A person can build his/her social capital by:
- Being trained in new skills
- Getting a mentor
- Shadowing a higher-level manager
- Learning a new language
11. The productive potential of an individual's knowledge, skills, and experiences is known as:
- Social capital
- Ethical capital
- Soft skills
- Human capital
12. Sustainable businesses tend to be run by CEOs who are:
- Target-driven
- Controlling
- People-centered
- Intelligent
13. Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:
- Intrapersonal intelligence
- Logical-mathematical intelligence
- Naturalist intelligence
- Interpersonal intelligence
14. The extent to which an individual identifies with an organization and commits to its goals is called:
- Perceived organizational support
- Organizational commitment
- Organizational satisfaction
- Job involvement
15. Stimulation is in the ____________ part of Schwartz's model.
- Conservation
- Self-enhancement
- Self-transcendence
- Openness to change
16. ___________ is associated with success for managers and salespeople.
- Emotional stability
- Agreeableness
- Introversion
- Extraversion
17. The process that enables us to interpret and understand our surroundings is called:
- Suppression
- Selection
- Stereotyping
- Perception
18. The interdisciplinary field dedicated to understanding and managing people at work is called:
- Organizational behavior
- Management theory
- Management dynamics
- Organizational dynamics
19. Self-enhancement and self-transcendence are:
- Workplace attitudes
- Personal attitudes
- Cognitions
- Endpoints of one of the dimensions of values
20. Research shows that, in general:
- Social capital increases group conflict.
- Social capital can improve operations.
- Social capital decreases organizational performance.
- Social capital decreases work group integration.
21. The steps in the process of stereotype formation and maintenance in order are:
- Inferences, categorization, expectations, maintenance.
- Expectations, categorization, inferences, maintenance.
- Categorization, inferences, expectations, maintenance.
- Categorization, expectations, inferences, maintenance.
22. The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.
- Innovative
- Adaptive
- Radically innovative
- Product
23. Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:
- Self-serving bias
- Stereotype
- Semantic memory
- Negativity bias
24. The contingency approach suggests that:
- There is one best way to manage.
- OB theories apply to all situations.
- A manager needs to learn a set of hard-and-fast rules.
- The best answer depends on the situation.
25. Which of the following mechanisms for changing organizational culture addresses all three levels of culture?
- Workflow and organizational structure
- Organizational goals
- Deliberate role modeling, training, and coaching
- Rites and rituals
26. The two dimensions of the competing values framework are:
- Internal-external and anticipatory-retrospective
- Group-individual and stable-flexible
- Internal-external and group-individual
- Internal-external and stable-flexible
27. Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company's primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?
- Facilitating collective commitment
- Shaping behavior by helping members make sense of their surroundings
- Giving members an organizational identity
- Promoting social system stability
28. When something is _______, it stands out from its context.
- A schema
- Semantic
- Stereotypical
- Salient
29. The potential to understand and regulate oneself is known as:
- Interpersonal intelligence
- Naturalist intelligence
- Intrapersonal intelligence
- Kinesthetic intelligence
30. Janelle, one of Abdul's employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:
- Fundamental bias
- Internal causes
- External causes
- Self-serving bias