1. The demands of ethics and etiquette tend to require the use of? ________ to communicate with appropriate sensitivity and care.

A. the direct approach

B. written communication

C. lengthy communications

D. a combination of the direct approach and an aggressive tone

E. the indirect approach

2. If you provide reasons for the negative action using an indirect? approach, you can guide your? reader's response by? ________.

A. beginning with the most positive points first

B. intermingling positive and negative points

C. beginning with the most negative points first

D. providing only positive points

E. providing only neutral points