1. The characteristics of Generation Z employees are currently being evaluated and analyzed. Clearly, however, one of the most significant characteristics of this generation is their tremendous ability to use and apply technology tools in their personal lives.

a. What specific challenges are likely to occur within hospitality and tourism organizations as these employees enter the workforce in increasing numbers?

b. What are some specific ways HR managers can utilize the technology-related skills of this generation to help improve customer service and product delivery in hospitality settings?

2. Some HR managers emphasize skills and experience when hiring new employees, while others choose employees based on the candidates' personality and attitude. While choosing employees with all these traits would likely be best, if you had to select a new staff member based on fewer than all of these traits, which do you feel are most important? Explain your answer.