1. The CEO of a hospital tells the management team that she wants them to continuously review, evaluate, and change requirements. In doing so, she wants the managers to apply the quality model of the _______ cycle.
A. performance management
B. Pareto Principle
C. Shewhart
D. DMAIC
2. Which of the following organization assessment reviews includes "threats" as part of the analysis?
A. FMEA
B. PEST
C. SWOT
D. JCAHO
3. A quality committee is reviewing health information data to identify nosocomial infections for a study. In doing so, which step is the committee fulfilling in the Shewhart cycle?
A. Plan
B. Act
C. Do
D. Study/check
4. A department manager wishes to tackle the issue of high employee turnover and therefore schedules a department meeting. A new employee starts the meeting by asking, "Exactly what are we trying to accomplish here?" Unknowingly, the new employee is exhibiting a critical part of which quality cycle?
A. Shewhart cycle
B. DMAIC cycle
C. Pareto Principle cycle
D. Performance management cycle
5. You're a manager observing your team for trends and patterns that reveal issues. In doing so, your behavior falls under which aspect of performance management measures?
A. Testing strategy
B. Bias
C. Measurement aim
D. Measurement methods
6. Which one of the following choices can be defined as "the voice of the customer"?
A. Process measurement
B. Context
C. Process performance
D. Unbundled data
7. A manager is standardizing policies and sharing best practices in the departmental meeting. In doing so, the manager is fulfilling which step in the Shewhart cycle?
A. Act
B. Do
C. Study/check
D. Plan
8. You notice that the emergency department response time increases considerably on Tuesday nights. Upon further investigation, you find out that the department is short two staff members on Tuesday nights. On your process and system performance chart, you would refer to this fact as
A. frequency distribution.
B. random variation.
C. assignable variation.
D. unbundled data.
9. Which one of the following umbrella terms describes methodologies, metrics, processes, and systems used?
A. Enterprise performance management
B. Process capability
C. Performance improvement
D. Framework implementation
10. If a manager wants a quick and complete overview of what is happening in the business, the manager could use
A. balanced scorecards.
B. context reports.
C. enterprise performance management techniques.
D. bundled data.
11. Implementing any change first on a small scale represents part of the ______ cycle.
A. Shewhart
B. Pareto Principle
C. performance management
D. DMAIC
12. Which one of the following types of analysis requires a detailed investigation of past systems and processes to understand causes?
A. Root cause
B. Failure mode and effects
C. Prospective
D. Pareto
13. A manager is reviewing the results of a coding study. In doing so, the manager is probably fulfilling which step in the PDCA cycle?
A. Act
B. Do
C. Study/check
D. Plan
14. After listening to the complaints of overworked nurses, a nurse manager reviews schedules and then devises a plan to successfully hire additional staff and provide more days off. In doing so, the manager exhibited critical professional judgment known as
A. PDCA.
B. performance management.
C. critical thinking.
D. holding gains.
15. According to the aspects of performance management measures, how can you determine whether a change is or isn't an improvement?
A. Generate a hypothesis
B. Identify random and assignable variables
C. Determine whether there's a free flow of information
D. Get feedback about system performance
16. If you're working on the principle that a few causes result in many effects, you would most likely illustrate it with a
A. cause-and-effect diagram.
B. Pareto chart.
C. process flowchart.
D. run chart.
17. A nursing manager makes a change in scheduling that creates undue stress on the nurses who work on the weekend. Even though the nursing manager realized this, the manager continues with the same schedule without asking how the changes will affect the upcoming weekend staff. In doing so, the nurse manager made a
A. management planning error.
B. prospective analysis.
C. failure mode analysis.
D. management execution error.
18. You're the manager of a hospital laboratory department and you're spending the day documenting standard operating procedures. In doing so, you're most likely using a
A. process flowchart.
B. cause-and-effect diagram.
C. run chart.
D. Pareto chart.
19. Improving a process by concentrating on the root of the problem is a critical part of the _______ cycle.
A. Pareto Principle
B. DMAIC
C. Performance management
D. Shewhart
20. Which one of the following types of analysis strives to prevent problems before they happen?
A. Root cause
B. Pareto
C. Failure mode and effects
D. Prospective