1. The business strategy type (according to Porter's model) used when a company provides a product or service at a lower price than the competition and appeals to a broad range of customers is known as the: a) broad differentiation strategy b) best service oriented strategy c) focused or market niche strategy d) low-cost provider strategy e) none of the above
2. The business and HR planning approach where employees are seen as a means to an end and where personnel needs are based on corporate needs, is described as: a) corporate strategy driving or leading HR strategy b) HR competencies leading to business strategy c) HR strategy contributing to business-level strategy and vice versa d) corporate strategy and business strategy are completely separate e) none of the above
3. An expert forecasting technique used in environmental scanning where individual ideas, round robin listing and ranking occurs is known as: a) Delphi Technique b) Impact Analysis c) Trend Analysis d) Nominal Group Technique e) Priority Ranking Method
4. Which is NOT one of the key elements of the 5C Model of HRM Impact? a) cost b) contribution c) critical incident d) compliance e) client satisfaction
5. An error of omission when a job description or specification fails to incorporate important aspects of the job required for success is called: a) contamination b) deficiency c) performance gap d) generalization e) omission

Human Resource Planning 2014
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6. If companies wanted to develop candidate lists for future management positions by searching for current staff with appropriate qualifications, it would be necessary to have: a) a relational database b) a basic HRMS c) employee files d) a skills inventory e) a and d

7. Regression analysis may be used in HR forecasting. Another term for independent variable in such analysis is: a) target variable b) correlation c) causal variable d) linear relationship e) none of the above
8. The likelihood that an individual in a specific job will exhibit one of the five movement behaviours is known as: a) transitional probabilities b) chain effect c) Markov cell d) multiplier effect e) all of the above
9. In any downsizing initiative it is important to: a) attend to rumours b) provide survivors with available information on the downsizing c) make expectations clear d) allow time for grieving e) all of the above
10. Which of the following is NOT a reason why an organization may outsource? a) to improve employee morale b) to improve service levels c) to access specialized expertise d) to save money e) to control organizational politics