1. The ability of customers to go online to design their own dining room table or sofa at Norwalkfurniture.com example of what?

a- A cooperative service

b- A market development strategy

c- Mass customization

d- Mental stimulus processing

2. Anne, a new assistant account manager at ISB Joinery, has been asked to manage her first project. She’s anxious to follow the project management processes faithfully. She knows there are four phases in the project life cycle, but she’s unsure how to proceed. What is the best advice to give her?

You don't need to come up with a precise budget figure in the defining and organizing phase of the project.

The four phases of the project management process are usually strictly linear.

Returning to the activities and tasks of an earlier phase is a sign that your project is losing ground.

Overlapping tasks and activities can occur between the first two phases, but not in later phases of the project life cycle.

3. In the first phase of her project, Jan used a variety of methods to identify project stakeholders. Next, she gave the stakeholders her project plan with accompanying Gantt charts. Finally, she set up a standardized progress reporting system to communicate with stakeholders during both the planning and execution phases. What could she have done differently to improve stakeholder involvement and communication?

Avoid Gantt charts in stakeholder communication.

Keep reporting schedules loose and provide information to stakeholders on an "as needed" basis.

Have stakeholders define their objectives for the project at the outset.

Ensure the project plan is able to accommodate all of the stakeholders' goals and requests.