1. The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is

a. mass production

b. time-based competition

c. differentiation

d. flexible response

e. experience differentiation

2. Which of the following statements regarding critical paths is true?

a. The shortest of all paths through the network is the critical path.

b. Some activities on the critical path may have slack.

c. Every network has only one critical path.

d. On a specific project, there can be multiple critical paths, all with exactly the same duration.

e. The duration of the critical path is the average duration of all paths in the project network.

3. Which of the following statements about time-series forecasting is true?

a. It is based on the assumption that future demand will be the same as past demand.

b. It makes extensive use of the data collected in the qualitative approach.

c. It is based on the assumption that the analysis of past demand helps predict future demand.

d. Because it accounts for trends, cycles, and seasonal patterns, it is always more powerful than associative forecasting.

e. All of the above are true.

4. Quality function deployment (QFD)

a. determines what will satisfy the customer

b. translates customer desires into the target design

c. is used early in the design process

d. is used to determine where to deploy quality efforts

e. all of the above