1. Susan, the office manager in your dental office, enjoys sharing personal information about the dentist and his wife with members of the staff. You are uncomfortable with her behavior but you know she is responsible for your evaluation, so you are reluctant to speak to her. What can you do?

2. Recommend between three and five approaches to Dove and other manscaping companies using the ranked format from most impact to least impact format for things to do as they seek to grow this industry with consumer behavior concepts.