1. Specific, difficult goals have been found to increase both motivation and performance in some types of work situations. However, they have also been found to decrease both motivation and performance in some types of work situations. Discuss both of these possibilities and explain the factors that are likely to produce each of these two results.

2. Explain what a "trait model" of leadership is. Name at least four traits related to effective leadership is. Name at least four traits related to effective leadership and briefly explain how each could help a leader perform his/her job better.

3. Explain with examples what the "behavior model" of leadership is.

4. Discuss how groups and teams can be utilized as performer enhancers.

5. Discuss how groups and teams relate to responsiveness to customers.