1 some customers are very good at booking their own plane, Ask an Expert

Management Studies

1. Some customers are very good at booking their own plane reservations on an airline's website, while others must call technical support for help. What does this illustrate?

Request variability

Effort variability

Arrival variability

Subjective preference variability

Capability variability

2. Most Starbucks customers consistently throw away their cups and napkins when they are through with their visit, however, some leave them on their tables. What does this illustrate?

Request variability

Arrival variability

Subjective preference variability

Capability variability

Effort variability

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93125758

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