1. Six Sigma is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production.

Which of the following will directly contribute to six sigma quality management process?

A) All other options are correct

B) Reduce variance in final output

C) Continuous improvement of processes

D) Strictly conforming to standards

2. Cadbury’s chocolate operations inTasmania does produce greenhouse emissions, but is taking steps to reduce those emissions. This is an example of:

A) Optimizing Quality

B) Optimizing competitiveness

C) Optimizing productivity

D) Socially responsible and ethical management