1. Shondra has been asked by her supervisor to write a guide for effective e-mailing for new employees. Which of the following is she likely to include?

a. Once an e-mail message is deleted, it’s gone forever.

b. Because e-mail is informal, you don’t have to write messages using complete sentences.

c. Use Reply All every time you respond to an e-mail message to ensure that everyone sees your reply.

d. Don’t put anything in an e-mail message that you wouldn't post on your office door.

2. What are the things that adding redundancy to a system can accomplish? Choose all that apply

Reduce the number of failures that have to be repaired.

Reduce the cost of building a product.

Reduce the chance of not being able to complete a mission due to a failure

Reduce the cost of supporting a system over its lifetime.

Reduce the chances of the most critical failures happening during a mission.