1. Ryan, the owner of Home Value supermarket chain, wants to terminate a contract with a supplier. During the tenure of the contract, Ryan had interacted with the representatives of the supplier mainly over the phone or email. Which of the following will be interpreted by the supplier as a less-than-straightforward way of saying no and ending the working relationship?

Ryan takes the supplier representatives out for lunch and thanks them for being such great friends.

Ryan ensures that his written message leaves the door open to future business.

Ryan provides rationale for his decision so that the supplier company can improve its competitiveness by focusing on its weaknesses.

Ryan keeps the written message short, but ensures to include a neutral subject line as buffer.

Ryan uses an indirect message structure to convey the bad news instead of a direct structure.

2. The delivery of bad news should be delayed as much as possible.

True

False

3. The delivery of bad news should be delayed as much as possible.

True

False