1. Resistance to diversity management within an organization usually comes from all the below except

A. employees

B. senior managers

C. unions

D. supervisors

E. customers

2. In order for a commitment to diversity management to be successful, an organization

A. must play down all changes in order not to create a backlash

B. must avoid direct communication and allow the informal grapevine to convey information "indirectly"

C. must communicate all relevant information thoroughly and continuously

D. should communicate policies and goals, but not successes and failures

E. must make certain that senior management remains uninvolved so as to permit lower level flexibility