1. Research environment management issues for the workplace and state why these issues should be taken into consideration when planning and managing an organisation operations.

2. Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organization's continuous improvement processes.what would you do to achieve this ? Explain how you think coaching or mentoring can contribute to encouraging employees to participate in continuous improvement processes.

3. Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems.

(i). What strategies can be used to capture and share information?

An organization uses a knowledge wall. The wall contains a whiteboard, and employees use post it notes to post information for other employee use.

(ii). Is this a knowledge management system?

(iii). What are the main disadvantages to this system?

(iv). What are the advantages?

(v). Consider an organization that would benefit from capturing and accessing insights and experiences from business activities. Discuss the current situation and how a knowledge management system can be implemented to meet the organization's needs.

4. Develop strategies to ensure that systems and process are used to monitor operational progress and to identify ways in which planning and operations could be improved. In particular, your organization wants you to determine whether processes currently carried out by employees are as efficient as possible. How would you go about doing this?

5. You have determined that adjustments should be made in your work team. Changes need to be made to the way customer complaints are recorded and dealt with. How would you go about communicating the need for change strategies to relevant stakeholders? Give examples.

6. Your organization has implemented changes to the ways in which goods purchased to customers are delivered and the time within which they are delivered. The feedback you have had from customers suggests that they are more satisfied with their dealings with your organization and would be more likely to purchase goods from your organization in the future. Why is it important to establish processes that will inform employees of the outcomes of their continuous improvement efforts in this area? How could you communicate outcomes to employees?

7. Using the table, create a check sheet that could be used to record data of work team performance to aid the identification of further opportunities for improvement in the scenario.

(i)

(ii). Give examples of aids/tools that can be sued to document the data from a checklist.

(iii). Why do graphs and charts provide a good representation of data?

8. You have been asked to consider areas identified for further improvement when undertaking future planning. What ate some of the areas that organizations need to take into consideration when planning for future improvements?

9. How can an organization's continuous improvement process be communicated to all stakeholders and how can individuals and teams be encouraged and supported to embrace it?

10. Having made a decision about what to do to improve an organization's process, what should you do to plan for the implementation of that change?

11. Explain the difference between feedback and feed-forward control.

12. What process might be used to ensure that team members are informed of outcomes of continuous improvement efforts? Why is this necessary and how will this contribute toward further improvements?

13. What can you do to support improvements now and in the future?