1. Recruitment and selection activities within a high-performance organization include three of the following. Which is not a recruitment and selection activity within a high-performance organization?

A. Finding employees who are enthusiastic about and able to contribute to teamwork, empowerment, and knowledge sharing

B. Selection methods that include group interviews, open-ended questions, and psychological tests

C. Finding employees who innovate, share ideas, and take initiative

D. Selection methods that concentrate on identifying technical skills only

2. Which of the following statements about expert systems is false?

A. Expert systems deliver high-quality decisions at a high cost.

B. Expert systems can increase efficiency by enabling fewer or less-skilled employees to do work that otherwise would require many highly skilled employees.

C. Expert systems provide consistency in decision making.

D. Expert systems help avoid the errors that can result from fatigue and decision-making biases.