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1. Reality shock is the realization by new employees of the difference between what was promised in the job interview and the job description and what the job actually entails. Explain how a solid on boarding process can eliminate reality shock and therefore improve retain the for new employees.

2. Ambulatory care exists in hospitals and in free standing clinics surgical centers and medical offices. Identify and explain on key difference in the management of a traditional hospital and an ambulatory care center.

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