1. Read the background information.

The Company: PROScout Marketing

PROScout Marketing Mission Statement: We scout talent for tomorrow's work. We are a focused team of professionals committed to finding the best qualified candidates for our clients. Job candidates are screened for the highest ethics, talent, skills, and abilities. We stand behind our efforts and candidates at the time of hire or we will not charge our clients a fee if the candidates are not acceptable.

2. Listen carefully to a phone message regarding an employee problem(message states that here coleauges want her to sign an athlete who has tested positive for steriods and it is important for her to sign him one of the othe r agents has sd if she doesnt sign him they will what should she do..

After you have listened to the message the first time, read the checklist items below, and then listen again to the message taking detailed notes in response to those items. Begin writing only after you are sure you can respond well to each item.

3. Then respond to the following Checklist items:

• Explain the problem or problems.

• As the boss, what questions might you ask this employee to clarify your understanding? As the employee what questions might you ask your team to clarify your understanding?

• Analyze what might be the best leadership approach (from the options in your text) for the boss in this situation based on the mission statement and explain why.

• Based on your knowledge of conflict resolution from the chapter Reading, how might you resolve or respond to the problem(s) as the employee?

• What if the employee does not hear back from her boss in time, what communication process particular to this scenario would you advise her to use to communicate effectively regarding the problem(s) to all concerned and why? Explain each communication process step (specific to the scenario) to be used regarding resolution of this problem(s).