1. Political, social, and economic uncertainties are all aspects of the _______ of doing business in the modern world.

A. innovation

B. creativity

C. connectedness

D. complexity

2. _______ are natural talents that a person draws upon to accomplish a mental or physical task.

A. Values

B. Abilities

C. Skills

D. Emotions

3. Alberto has just been promoted to a managerial position within his company and is now responsible for keeping subordinates informed about key agency and work unit policies, priorities, issues, and trends. Which management function does this involve?

A. Supervision

B. Interpretation

C. Representation

D. Monitoring

4. The emergence of social media and its impact on local and global affairs represents a dramatic increase in the _______ of today's global society.

A. cultural mindset

B. resilience

C. connectedness

D. stability

5. Which of the following aspects of communication characterize low context cultures?

A. Status

B. Written documents

C. Previous interactions

D. Unstated expectations

6. The modern understanding of _______ emphasizes achieving a workforce that reflects the social environment surrounding an organization, rather than focusing primarily on equal opportunity in hiring and promotion.

A. corporate social responsibility

B. demographics

C. connectedness

D. diversity

7. Positive _______ focuses on happiness, pleasure, and joy and how human beings could use their talents to create positive institutions that would in turn promote even more positive conditions.

A. organizational development

B. management

C. bureaucracy

D. organizational behavior

8. Upon assuming his new managerial post in the marketing research department of a breakfast foods manufacturer, Hector becomes responsible for performing liaison functions and integrating the work of various units within the organization. Which managerial role function do these responsibilities involve?

A. Coordination

B. Representation

C. External awareness

D. Interpretation

9. According to the GLOBE model, in countries like Thailand and Russia, communications typically move in one direction, from leaders to followers, reflecting a high degree of

A. performance orientation.

B. collectivism.

C. power distance.

D. assertiveness.

10. One of the challenges Michelle discovers in her role as a manager of a large consumer promotions department is negotiating conflicts between the _______ employees, who value hard work and respect for authority, and a larger group of _______ employees, who place more value on balancing work and personal life.

A. Baby Boomer, Baby Buster

B. Baby Boomer, Millennial

C. Traditionalist, Generation Xer

D. Baby Buster, Traditionalist

11. An important step in developing self-awareness is _______, through which we develop a personal narrative about who we are, what we value, what we stand for, and what our personal mission is.

A. decision making

B. reflection

C. self-disclosure

D. learning from experience

12. The term _______ refers to a set of psychological characteristics that make each person unique.

A. emotional intelligence

B. personality

C. national culture

D. dimension

13. Which of the Big Five personality dimensions tends to have some impact on the performance of jobs that require social interaction?

A. Extraversion

B. Openness to experience

C. Conscientiousness

D. Agreeableness

14. A positive organizational behavior approach to organization emphasizes

A. strengths over weaknesses.

B. vacations over work hours.

C. corporate social responsibility.

D. community development.

15. According to the MBTI, individuals who rely on _______ are more likely to focus on specific data and what is immediately in front of them.

A. perception

B. intuition

C. sensing

D. judgment

16. While examining the cultural dimensions of the GLOBE model, Alicia learns that countries with a high _______ value fairness, kindness, generosity, and caring.

A. power distance

B. humane orientation

C. gender egalitarianism

D. in-group collectivism

17. Someone who relies on his or her ability to show empathy and express his or her emotions to win his or her employees' trust and build cohesion is a good example of a _______ leader.

A. socially manipulative

B. socially aware

C. self-managed

D. self-aware

18. The phenomenon in which workers change their behavior in a work setting simply because they know they're being observed is called

A. Theory X.

B. Theory Y.

C. the Hawthorne effect.

D. cultural context.

19. Most adults remain at the _______ of moral development, valuing conforming to social standards and respect from others.

A. conventional

B. terminal

C. postconvetional

D. social

20. According to the GLOBE study, the United States and Germany rank highly in terms of _______, the degree to which individuals are direct and confrontational.

A. performance orientation

B. assertiveness

C. power distance

D. uncertainty avoidance

1. In learning about stress, Inez was surprised to learn about _______, a kind of stress that is actually beneficial, enhancing motivation, energy, and focus.

A. constructive stress

B. eustress

C. distress

D. regulated stress

2. Peter knew that stress can interfere with interpersonal relationships, but he was surprised to discover that it also can lead to

A. stereotyping.

B. immune system improvement.

C. work-related accidents.

D. general attribution errors.

3. The stage at which a person fights a threat is known as

A. overload.

B. exhaustion.

C. resistance.

D. alarm.

4. Because some stress arises from the nature of the work itself, a manager may choose to adjust tasks to better suit a worker's needs and abilities. This type of organizational strategy is known as

A. job redesign.

B. workload balance.

C. burnout prevention.

D. employee engagement.

5. At which stage of the perception process do we group information into meaningful sets, assign new information to categories that already exist, create relationships between sets, and group information in bundles that help us remember?

A. Attribution

B. Attention

C. Interpretation

D. Organization

6 .The process of letting some information in while keeping out the rest is called

A. a schema.

B. a perceptual filter.

C. interpretation.

D. judgment.

7. Which of the following terms best describes the process through which we limit our interactions with someone else so that our prior judgment of that person isn't contradicted?

A. Internal attribution

B. Judgment

C. Channeling

D. Self-serving bias

8. Even though she's under tremendous pressure to meet a deadline, Beatrice chooses not to vent her frustration, a strategy known as

A. emotional regulation.

B. interpersonal management.

C. emotional intelligence.

D. stressful emotion tolerance.

9. _______ is the capacity of people to adapt to the demands of life that enables them to live.

A. Adrenaline

B. Self-awareness

C. Regulation

D. Stress

10. In designing SMART goals associated with tasks that the employees she manages will perform, Jeanette realizes that the goals must be specific and

A. equitable.

B. purposeful.

C. measurable.

D. rational.

11. The _______ theory suggests that people are motivated by the assumption that their efforts will result in desirable outcomes.

A. expectancy

B. goal

C. equity

D. reinforcement

12. In preparing for his first day on a new job, Byron wants to make a good first impression, indicating that he understands the role of the

A. recency effect.

B. similar-to-me bias.

C. typecasting effect.

D. primacy effect.

13. A type of workload pressure known as _______ is intensified when goals are unclear, because workers find it harder to determine priorities and to plan for particularly busy periods.

A. bullying

B. role conflict

C. ambiguity

D. time stress

14. According to Maslow's hierarchy of needs, at which level are shelter and employment most important?

A. Actualization

B. Safety

C. Physiological

D. Esteem

15. Marjorie is a front-line manager. She knows that in order to inspire her employees to give their best and encourage them to engage creatively within the organization, she needs to

A. promote younger, more innovative employees over older, more experienced ones.

B. consistently offer positive reinforcement and never administer punishment.

C. focus only on her employees' strengths and ignore their weaknesses.

D. shape the work each employee does to match their individual talents and skills.

16. Noelle is the kind of worker who tends to identify opportunities, take advantage of them, and generally persevere in the face of obstacles and change. Her personality would best be described as

A. opportunistic.

B. proactive.

C. Type A.

D. Type B.

17. The term _______ refers to people's assessment of their ability to do a job given the skills they have.

A. self-awareness

B. self-efficacy

C. self-esteem

D. self-disclosure

18. The process of attributing or assigning a cause to a behavior is called the _______ process.

A. attribution

B. attention

C. selection

D. judgment

19. In applying expectancy theory to her role as a manger in the communications department of a broadcast network television company, Kelli understands that, in addition to expectancy and instrumentality, two other important factors affect motivation. These factors are

A. life stage and values.

B. ability and role clarity.

C. effort and performance.

D. performance and value of outcome.

20. Joseph forms an unfavorable impression of his new supervisor because she used to work at a company that researched genetically modified seeds. This sort of bias is known as

A. the horn effect.

B. self-serving bias.

C. the halo effect.

D. self-justification bias.