1. People from ________ tend to put a lot of emphasis on protocol and expect to deal only with top executives.

  a. Japan

  b. Russia

  c. Europe in general

  d. Latin America in general

2. The four stages of the ringi system are ________.

  a. preparation, relationship building, exchange of task-related information, persuasion

  b. proposal, circulation, approval, record

  c. preparation, relationship building, proposal, circulation

  d. relationship building, exchange of task-related information, persuasion, circulation

3. ________ and ________ are steps in the "ringi" system of decision making.

  a. Proposal; circulation

  b. Proposal; relationship building

  c. TQM; strategy

  d. Top-down approach; centralization

4. Fundamental to the Japanese culture is ________.

  a. hard work and results

  b. treating people in informal ways

  c. the welfare of the group

  d. the welfare of the individual

5. According to Casse's profiles, ________ negotiators are very quiet and thoughtful, factual, straightforward, extremely polite, and punctual.

  a. American

  b. Swedish

  c. Chinese

  d. Korean