1. Participants are not only getting the work done, but they also pay greater attention to how they are doing it. They ask questions as, "Do our operating procedures best support productivity and quality assurance? This happens under which stage of group development model?

A. Forming

B. Norming

C. Performing

D. Storming

2. According to the chapter, organizational control typically involves four steps

A. Establish standards, measure performance improve quality control, take corrective actions

B. Establish standards, improve cost and productivity control, compare performance to standard, take corrective actions.

C. Establish standards, measure performance, compare performance to standard, take corrective actions.

D. Establish standards, measure performance, compare performance to standard, take corrective actions.