1. Operations management uses resources to appropriately create what?
A. Supplier demands
B. Market demands
C. Staff demands
D. Storage demands
E. Regulatory demands
2. In manufacturing economies of scale result in an increase in effective cap…….
A. Because more time will be spent processing instead of setting up
B. Because setup time will be increased
C. Because quantity discounts will be less
D. Because average inventory levels are decreased
E. Because fewer managers are needed
3. In an assembly line that adopts a lean philosophy, what would a worker found a quality problem?
A. Report the problem at the end of the shift
B. Report who made the mistake
C. Stop the line and fix the problem
D. Fix the problem personally at the end of the shift
E. Let the inspector fix the problem
4. In manufacturing, which of the following is not considered a type of inv…….
A. Raw materials
B. WIP
C. Finished goods
D. Transport infrastructure
E. supplies
5. Lean principle but are based on which of the following?
A. Value is defined from the manufacture’s point of view
B. Actions that do not add value should be eliminated
C. Periodic inventory review
D. Products should be pushed to the customer
E. None of the above
6. Pull systems place a priority on which of the following activities.
A. Overproduction relative to demand
B. Reducing inventory
C. Maintain economies of scale
D. Minimize movement of material
E. B and D
7. which of the following relate to the planet dimension
a. recyclability of products
b. wastage during manufacturing
c. nosi
d. carbon footprint
e all of above
8. which of the following qualify as stakeholders
a. employees of the organization
b. institutional investors
c. local government
d. A and B only
e. A,B and C
9. . in four-stage model of operations contribution (Hayes and wheelwright), stage provides?
a. an ability to adopt best practice by driving strategy through increasing operations capabilities?
b. an operations advantage by driving strategy though increasing operations capabilities
c. an opportunity to correct the worst problems
d an opportunity to be as good as competitior through the adoption of best practice
e. none of a
11. what is the meaning of quality as an operations performance object
a. only hiring experienced staff
b. adopting six sigma
c. consistently reducing excess waste throughout the organization
d. consistent conformance to customers expectations
e. ensuring rapid delivery of products to customer
12. what is the implication of quality in a operation?
a. cost reduction and higher profit margins
b. higher profit margins and market share
c. cost reduction and higher dependability
d. increased staff satisfaction and higher profits
e. speedier delivery of higher quality products to customers
13. Operations strategy is concerned with the pattern of decisions aimed at setting what?
A. Roles objectives and activates of the operation
B. Roles ethical practices and diversity of the operation
C. Marketing policy budgets and schedules of the operation
D. Ethical policies objectives and recreational direction of the operation
E. Marketing polices, diversity, and reactions to customer demands of the operation
14. all of the following is true in relation to pertains strategy EXCEPT
a. strategy is intangible
b. strategy is always clear in how it will be implemented in operations
c. strategy requires some interpretations as to how it will be implemented in operation
d. strategy sets long term goals, rather than short term objective
e. strategy has widespread effects throughout the organization
15, . which of the following best describes the operations resources perspective strategy
a. emerges from circumstances, experiences, and capabilityies of the operation
b. is directed from the executive or corporate level of the business
c. is dictated by the market
d. is constrained by the resources the opration requires
e. none of above
16. During the Maturity stage of the product/service life cycle, which of the following the likely order winner
a. product or service specification
b. low price dependable supply
c. availability
d. quality
e. cost dependability
17. productivity is a measure of the outputs required to run an organization
a. TRUE
b. FALSE
8. productivity is the ratio of what is produced by an operation to what is require produce it
a. TRUE
b. FALSE
19. one important way to improve cost performance is to improve the performance is to improve the performance of other operations objective
a. TRUE
b. FALSE
20. In the short term operations can achieve maximum performance in all operational objectives
A. TRUE
B. FALSE