1. Operations management and supply chain management activities:

A. are independent of the production and delivery of services and goods.

B. are related to the delivery of services and goods.

C. are interrelated and impact the production and delivery of services and goods.

D. impact the product development life cycle.

E. are related to the production of services and goods.

2. The competitive capabilities of an organization are what the organization:

A. would like to achieve.

B. is required to achieve by corporate.

C. must finance to deliver new products.

D. must market to their competitors.

E. is able to achieve.

3. The four types of competitive priorities include:

A. cost, quality, technology, and flexibility.

B. cost, quality, agility, and social responsibility.

C. cost, quality, flexibility, and speed of service.

D. cost, quality, delivery, and flexibility.

E. cost, delivery, agility and speed of service.

4. Which of the following is an example of an organization competing on cost? An organization that:

A. provides a product or service which is less expensive than the competition.

B. provides a variety of price points for their products or services.

C. controls the cost of their products or services through marketing tactics.

D. provides a product or service which is more expensive than the competition.

E. provides a product or service guarantee.