1. One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.
True or False
2. Which of the following would be considered a nonverbal form of communication?
a. a teleconference
b. the tone of the voice
c. a written policy
d. an e-mail
e. a written performance appraisal
3. Organizational communication that does not follow the lines of the organizational chart is:
a. vertical communication
b. downward communication
c. informal organizational communication
d. upward communication
e. lateral communication
4. The three types of formal organizational communication are downward, upward, and around.
True or False
5. Henry just heard a rumor from one coworker. He immediately goes out to the water cooler and tells that rumor to the first person who happens to walk by. This represents a ________ grapevine.
a. probability
b. single-strand
c. cluster
d. leader-centered
e. gossip
6. Which of the following is NOT one of the ten commandments of good listening?
a. Show the talker that you want to speak
b. Put the talker at ease
c. Stop talking
d. Remove distractions
7. Perception is influenced to a large degree by an individual's education and experience.
True or False
8. A position description is an example of which form of communication?
a. nonverbal communication
b. downward formal communication
c. lateral formal communication
d. downward informal communication
e. upward formal communication
9. The first step toward effective communication is:
a. be mindful of your tone of voice
b. be sure our actions support your communications
c. clarify your ideas before communicating them
d. consider the other person's interests and needs
e. examine the true purpose of each communication
10. One of the characteristics of the grapevine is that it:
a. springs up and is used on a regular basis within the organization
b. follows the organizational chart very closely
c. is controlled by top executives
d. may be influenced by top executives
e. serves the self-interests of the people involved in the grapevine