1. One of the advantages of division of labor is that it focuses solely on efficiency and economic benefit.

   a. true

   b. false

2. The organizing process ends after a manager evaluates the results of an implemented organizing strategy.

   a. true

   b. false

3. The first step in the organizing process is to establish major tasks.

   a. true

   b. false

4. In general, an obstacle to delegation occurs when managers cannot bear to part with any authority.

   a. true

   b. false

5. Even though a manager may delegate a task to another employee, the manager still remains responsible for the completion of the task.

   a. true

   b. false

6. Line authority is the right to make decisions and to give orders concerning the production, sales, or finance-related behavior of subordinates.

   a. true

   b. false

7. A potential problem with responsibility gaps is that two employees may both perform the same task.

   a. true

   b. false

8. In general, managers who are more controlling of their subordinates are more likely to use delegation.

   a. true

   b. false

9. Both overlapping responsibility and responsibility gaps should be used when designing job activities.

   a. true

   b. false

10. When staff personnel are seen to be suppliers and line personnel as customers, staff personnel are performing which role?

   a. take on too much responsibility

   b. the advisory role

   c. the control role

   d. the service role

   e. the counseling role