1. Once you master the difficult conversations skills, challenging conversations are easy.

True

False

2. It is very important to start your difficult conversation from

a. Our identity conversation

b. Inside the third story

c. Our own point of view

d. Our feeling conversation

3. Sometimes it is best to not have a difficult conversation. Which of the following is a good reason for having a difficult conversation?

a. You want to change the other person

b. You realize you really need to change your own behavior

c. You have not worked through the three conversations

d. You have worked through the three conversations and are really open to a learning conversation, no matter what the outcome.