1. Offer an example, real or imaginary, of firms in each of the following three situations (do not use the Wiztech case as the basis of your response). Thoroughly explain your examples with numbers. REQUIRES 4-5 SENTENCES FOR EACH.
1a The firm created Added Value by increasing Customer Willingness to Pay
1b The firm created Added Value by reducing Supplier Opportunity Cost
1c The firm increased Customer Willingness to Pay, but failed to create Added Value.
2. How can a firm that find's itself on the losing side of network effects survive? Requires one paragraph.
3. Explain why it is important for managers at all levels to be involved with decisions regarding the use and implementation of information system. Include discussion regarding what happens when they are not involved. Provide examples to support your statements. Requires a minimum of two paragraphs.
4. What is the difference between "classic information goods" and "information-intensive goods"? Requires first defining both classic information and information intensive and then describing the differences - please provide examples.
5. The fact that information has had to rely on a physical carrier limits its ability to behave accordingly to its inherent characteristics and created a trade-off between richness and reach. Please explain this "Richness and Reach Trade-off. Requires a minimum of two paragraphs.
6. What is the difference between Business and Systems integration? Define Business Integration and define Systems Integration and then explain the difference with examples.
7. Explain the changes in recent years in society, especially with regard to in technology usage, as it relates to the steady increase in; available computing power, available storage capacity, and improved networking technology. Include examples of both what has happened and what these trends suggest for the future.
Requires a minimum of two paragraphs.
8. What is required for the successful design and implementation of an Information System? Requires two paragraphs.
9. What are some key implications that stem from the notion of systemic effects and the fact that Information Systems exist in an organizational context? Requires two paragraphs.
10. Please draw the socio-technical system diagram to show the components of information systems and the interaction among the components, and define a "third-order" information systems and organizational change?
11. Imagine the following scenario: You manage a table restaurant in your town. You have been asked to implement wireless table ordering using portable wireless devices. This is clearly a situation where you need to design an Information System. Use the framework we have introduced in class to identify the most important components that will make up such Information System (be specific to the example of the restaurant).
Present an actual information system and describe at least three components for each quadrant in the socio-technical model.
Note, you are asked to list the components you will need with descriptions, not to troubleshoot this implementation effort. This question requires a detailed response.
12. What are the three levels in the hierarchical organizational perspective? Identify the three levels and identify an information system that would assist with decisions and the work processes at the level, please include the reason you chose the information system.
13. How does the process perspective help solve the problems associated with the hierarchical and functional perspectives? Describe the three perspectives and then answer the question.
14. List and describe two advantages of Open Source Applications.
15. List and describe the three principal characteristics of Enterprise Systems.
Multiple Choice Questions and Short answer (For each question answer the multiple choice and then identify the page in the text book that supports your response and write one sentence - two sentences presenting your own view on the question. That is support your answer with an example or further discussion.)
1) When making a decision about new IT capabilities
a. They should be standardized so that the operations can be managed efficiently.
b. They should be flexible so that the firm can react to local needs better and more quickly
c. IS professionals should make the decision after weighting the trade-off between standardization and flexibility
d. General and functional managers should make the decision after weighting the trade-off between standardization and flexibility
e. The end user of the technology should make the decision after weighting the trade-off between standardization and flexibility
2) Which of the following is (are) not the purpose(s) of strategic information system planning process?
a. Gathering information about the availability of current IS resources
b. Gathering information about the performance of current IS resources
c. Selecting IS projects to fund as part of the yearly budgeting process
d. Providing a roadmap for decision-making about information systems
e. All of the above are the purposes of strategic information system planning process
3) Which of the following is not an advantage offered by the information system planning process?
- The planning process enables and supports intra-organizational communication
- The information systems plan is an informal contract that specifies the objective of information systems deployment and the responsibilities of the parties involved.
- The planning process gives the firm an overall direction and purpose when selecting IS projects.
- The planning process is a cost-effective way to select IS projects to fund as part of the yearly budgeting process
- All of the above are the advantages offered by the information system planning process
4) Why do we need to create an Information System Vision during the strategic IS planning process?
a. It tells us the opportunity for new strategic directions and initiatives that new technologies make possible.
b. It helps us understand the performance of our current IS resources.
c. It defines the role that information systems should play in the organization
d. It provides a set of guidelines that the firm should follow when using and managing IS resources
e. All of the above
5) The following statement: "We will store data centrally for all mission critical applications" is an example of:
a. Information Systems Vision
b. Information Systems Guideline
c. Information Systems Assessment
d. Information Systems SWOT analysis
e. Strategic planning