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1. Name the seven tools of quality that are typically used in a manufacturing process. Could all of these tools be applied to service operations? Suggest some possible service operations scenarios wherein we could apply all/some of these tools.

2. List and explain the five steps of the DMAIC process.

3. List and define the five ways to change supply chain structure.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92178573

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