1. Most critical incidents studies of leaders find all except which of the following?

a. respondents are very critical of their leader

b. establishing effective relations with others is an important behavior category

c. many reported incidents are specific to the situation

d. planning is an important category of leader behavior

2. Effective managers are most likely to:

a. concentrate on solving the easy problems first

b. concentrate on solving the most difficult problems first

c. deal with each problem as soon as it is discovered

d. look for ways to solve related problems at the same time