1. Mechanisms that are intended to reduce errors and thereby minimize the need for corrective action are known as __________ controls.

predictive

invasive

preventive

organic

2. All of the following are advantages of product design except __________.

is most appropriate for slow changes in a product

allows greater product visibility

clearly defines responsibilities

develops managers who can think across functional lines

3. Preparation for unexpected, major, and quick changes in the environment is called __________ planning.

cascade

contingency

tactical

DFD (design for deployment)

4. Angela Cunningham is a member of a work team and has begun to develop a sense of belonging and commitment. She feels that the rules of behavior are widely shared and enforced by the members of the work team. What stage of team development has Cunningham's team reached?

forming stage

performing stage

norming stage

storming stage

5. What challenges must management meet in order to assure the success of teams?

figuring out how to cope with the mountains of work involved

integrating the efforts of the individuals working on the projects

organizing employees into numerous work teams

all of the above