1. Mary believes that she has been denied a preferred job because of her age (she is 58) and is unsure whether to file a grievance under the CBA, or to file a claim of discrimination with the local EEO intake agency, the Jacksonville Human Rights Commission (JHRC). The CBA clearly requires employees to arbitrate claims that are made under the Age Discrimination in Employment Act (ADEA), but Mary thinks that she also has the right to file directly with the JHRC because she has required rights granted by law. What is the current law regarding whether Mary can choose to bring her complaint through the CBA, or JHRC, or both?

A. The complaint must be filed through arbitration.

B. The complaint must be filed through arbitration, unless she quits the union.

C. The complaint must be filed through the state court.

D. The complaint must be filed through federal court.

2. ________________ is usually motivated by a need to increase quality, reduce operating expense, and provide more efficiency.

A. The building of a new plant

B. The replacement of old equipment

C. The need to maintain a competitive advantage

D. Acquiring new technology

E. Increasing the operations budget