1. Managing others' emotions is:

A. a negative,highly-activated emotion B. one of the three types of organizational commitment c. an outcome of emotional dissonance D. a possibility only in the event of self-awareness E. the opposite of employability

2. With respect to the WBS numbering system, which of the following statements is true?

A. The numbering system is a unique identifier known as the code of accounts, which is used to track the costs of the WBS elements.

B. The numbering system is a unique identifier known as the code of accounts, which is used to track time and resource assignments for individual work elements.

C. The numbering system is a unique identifier known as the WBS dictionary, which is used to assign quality control codes to the individual work elements.

D. The numbering system is a unique identifier known as the WBS dictionary, which is used to track the descriptions of individual work elements.