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1. Look up several hotels or restaurants on TripAdvisor and review customer comments. Do you think the managers of the company responded to the comments appropriately? Explain the reasons for your answer.

2. Define 5 special needs populations in your community, and describe what makes their disaster planning needs unique.

3. Can you think of a product that is a large part of your budget where the price elasticity of demand is very low? Why is it so low?

Operation Management, Management Studies

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