1) Law firms can be found in several places within a city. What is a distinct feature of this type of service provider?

a. Their output is intangible.

b. They have no direct competitors.

c. Their services vary by region.

d. They follow a centralized structure.

2) Amy runs a boutique that caters to high-end customers who prefer to have unique clothing designs. She also works as a personal wardrobe stylist for several of her clients. Amy has now opened a manufacturing firm that focuses on designing and producing fabric that is used to make the unique designs. To which type of production technology does the manufacturing firm belong?

a. Mass production

b. Small-batch production

c. Large-batch production

d. Continuous process production

3) The CEO of a company has decided to increase collaboration among employees to increase efficiency and quality. Besides removing physical barriers between employees, which of the following will help the CEO in promoting employee coordination?

a. Introducing rules regarding the time and place for interaction at the workplace

b. Laying emphasis on the goals of the separate departments

c. Providing training to develop interaction and conflict resolution skills

d. Eliminating front-line and middle management positions to promote horizontal coordination