1. Language is important because it

A. helps us shape concepts, controls how we think, and controls how we perceive others.

B. allows us to be understood by foreigners.

C. is determined by colonialism.

D. is stable, easily understood, and free of diversity.

2. Which of the following countries uses high-context language?

A. Canada

B. Germany

C. Japan

D. United States

3. Which of the following terms regarding subjective interpretation is incorrect?

A. It is influenced by personal judgment, state of mind, or temperament of the person.

B. It is not influenced by cultural contact.

C. We perceive what is relevant to our physical and social survival.

D. Relevant information is categorized, sorted, and stored for future use.

4. The part was found defective, and it was determined that there is a defect in the button causing it not to fit into the chassis." This statement is an example of a

A. linear explanation.

B. verbose explanation.

C. nonlinear explanation.

D. why explanation.

5. A Group Decision Support System is a

A. software package used for group meetings and allows multilingual communication.

B. management program for distribution control.

C. pocket translator.

D. probability package used by managers to determine the best possible decision alternative

6. The main idea of the Sapir-Whorf Hypothesis is that

A. language is just a device for reporting a person's experience.

B. two languages can represent the same social reality.

C. the social reality can be conveyed to a person who does not speak the language.

D. language functions as a way of shaping a person's experience.

7. Which statement referring to thought patterns is incorrect?

A. Asians typically use the inductive method of reasoning.

B. Thought patterns impact oral communication.

C. When using the deductive method of reasoning, one starts with the facts and goes to generalizations.

D. Recognizing different thought patterns is important in negotiation with different cultures.

8. Which of the following does not belong in the "don't touch" category?

A. England

B. Japan

C. Middle East countries

D. United States

9. Which of the following statements related to space is incorrect?

A. In the United States, the social zone is used for interacting impersonally in business situations.

B. In the United States, offices on the fourth floor have more status than those on the first floor.

C. French top-level executives have private offices.

D. The Japanese do not consider private offices appropriate

10. Which statement is incorrect?

A. Costly business blunders are often the result of a lack of knowledge of another culture's nonverbal communication patterns.

B. Processes of reasoning and problem solving are the same in all cultures.

C. Attitudes toward time and use of space convey nonverbal messages in intercultural encounters.

D. When in another culture, an appropriate caution would be to watch the behavior of the persons you are talking with and match their style.

11. Which statement is incorrect?

A. Knowing cultural variations in the use of silence is helpful when conversing with persons in another culture.

B. Determining cultural meanings associated with various colors is advised to assure that nonverbal messages associated with color are positive ones.

C. Good advice when communicating with persons in other cultures is to keep gestures to a minimum.

D. Although oral communication varies from culture to culture, nonverbal communication is almost always interpreted the same in each culture.

12. Three cultural factors that are important to effective communication include:

A. understanding the business communication in the other culture, knowledge of how business communication is taught in the other culture, and knowing that content errors are more difficult to discern than language errors.

B. understanding the business communication in the other culture, knowing that syntactic errors are important, and a second language makes errors easier to detect.

C. knowledge of how business communication is taught in the other culture, knowing that syntactic errors are important, and a second language makes errors easier to detect.

D. knowing that content errors are more difficult to discern than language errors, understanding the business communication in the other culture, and a second language makes errors easier to detect.

13. For these cultures the surname is placed before the given name:

A. Russian and Polish

B. Japanese and Chinese

C. Chinese and Indian

D. Russian and Japanese

14. Which of the following statements related to e-mail is incorrect?

A. Messages should be responded to within 48 hours.

B. Messages should be kept to two screens.

C. An inside address is not used.

D. Devising an electronic signature is recommended.

15. In which country is a photograph of the applicant typically included with the résumé?

A. France

B. Germany

C. England

D. United States

16. Which of the following statement regarding jog search information in various countries is incorrect?

A. In the United States, most hiring officials prefer you include names, addresses, and telephone numbers of three or four refere

B. In France, it is difficult for someone directly from the university to get a job without experience.

C. In Germany, students often enter into an employment contract while still in college.

D.  In Spain, most positions are gained through advertisements rather than through personal referrals.