1. Knowledge of ____________ contributes to the development of leadership skills.

a. financial models

b. management theories

c. leadership theories

d. social theories

2. One of the dimensions of trustworthiness is __________, which is predictability in competence.

a. reliability

b. integrity

c. consistency

d. steadfastness

3. The manager of marketing informed an operations supervisor that he overheard the vice president of human resources discussing some possible layoffs before the end of the year. What form of communication is taking place?

a. Downward vertical

b. Upward vertical

c. Horizontal

d. Grapevine

4. Molly and Filippe were having a discussion at work one day about the new computer systems. Molly is British and said she was “dead chuffed” to have been chosen to work on the new system. Filippe heard this and immediately told his supervisor that Molly did not like the new computer system. In reality, Molly is very pleased to be involved. Which communication barrier seems to be at play?

a. Language/culture

b. Emotions

c. Filtering

d. Noise

5. _____________ are the appropriate channels for delegating tasks, coaching, disciplining, and developing good relationships.

a. Face-to-face conversations

b. Telephone conversations

c. Presentations

d. Meetings

6. Every quarter, Ralph delivers a detailed financial report to the senior managers of his accounting firm. Ralph has good presentation skills and is very thorough in his work but every quarter, the senior managers seem to be confused, missing the main point, and have to ask Ralph a variety of questions. What is probably wrong?

a. Ralph is using the wrong numbers.

b. Ralph is depending too much on oral communications.

c. Ralph is not using PowerPoint in his presentation.

d. Ralph is not using enough body language during his presentation.