1. Ken is being cooperative but unassertive with his employees during a conflict situation. He tries to smooth over their differences but it only produces a false sense of harmony among them. Ken is using which conflict management style?

   a. Avoidance

   b. Competition

   c. Accommodation

   d. Compromise

   e. Collaboration

2. In the context of the stages of conflict, when the antecedent conditions become the basis for substantive or emotional differences between people or groups, the stage of __________ exists.

   a. felt conflict

   b. distinct conflict

   c. manifest conflict

   d. perceived conflict

   e. apparent conflict