1. Karen recently started her own interior design business. When she goes to a printing shop to order business cards for her new venture, the manufacturing process which is most likely to be used is
A) standardization.
B) modular design.
C) customization.
D) assembly line.
E) critical path method.
2. Engine Emporium is a company that produces car and truck engines. Since human lives and safety depends on the proper functioning of their engines, which of the following is true of how these engines will be inspected?
A) 100 percent of the engines will be inspected.
B) A 50 percent sample of the engines will be inspected.
C) Sampling will be used because inspection tests are destructive.
D) A simple inspection technique will be sufficient.
E) The engines will only be inspected when they are fully produced.
3. Marcus is a manager of an automobile parts factory. He oversees the process of transforming the raw materials into automobile parts that are ready to be placed into vehicles. He also plans and designs the factory's operations systems and manages the logistics, quality, and productivity. What type of manager is Marcus?
A) production manager
B) operations manager
C) manufacturing manager
D) factory manager
E) process manager
4. Kitchen Crafters is a company that designs and manufactures kitchen appliances. The company wants to create a new multipurpose appliance that can make juice, coffee, and soda, but before making such a product, it should use _____ to determine whether customers would buy this product and how much they would pay for it.
A) standardization
B) marketing research
C) corrective actions
D) total quality management
E) affirmative actions
5. Ten-year-old Addie went to the pet store with her mother to buy a hamster. After choosing her hamster, she and her mother went to look at cages and found that one of the brands makes several self-contained cage pieces that can be combined or interchanged by snapping them together. Addie chose a sleep component with a built-in hut, a play component with a built-in wheel, a food component with a built-in food dish and water bottle, and several tubes to connect all the components together. This type of cage is an example of
A) standardization.
B) customization.
C) mass customization.
D) mass production.
E) modular design.
6. Steven manages a nightclub that hosts various bands and djs. At any particular time, the nightclub can effectively serve up to 150 customers. This describes the nightclub's
A) job depth.
B) capacity
C) scope
D) net asset value.
E) Channel limit
7. Stylish Apparel Company has a weaving department, a dyeing department, and a stitching department. Thus, it is using a _____ layout to organize its transformation process.
A) process
B) web
C) circuit
D) fixed-position
E) project
8. E-Chef is an online business that provides customers with recipes and all the ingredients needed to prepare a meal. This company's website is easily navigable and features fast shipping and comprehensive customer service. In fact, customers who need help with a recipe, can't decide which recipe to choose, or have questions about using the website can chat directly with one of the company's chefs via the website. What characteristics of an ideal service provider does this company exemplify?
A) It is high tech and low touch.
B) It is high tech and high touch.
C) It is tangible and customized.
D) It is nonperishable and flexible.
E) It is low tech and agile.