1. Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five ways in which such as assessment would expose any existing performance deficiencies.

2.Develop a customer service training implementation plan and determine the method of training i.e. presentation, discussion,case study, discovery, role play, simulation,modeling, or on the job training.

3.justify why you selected the training method you did.

4. Propose two ways to motivate an employee who has no interest in attending training class.

5. Develop survey to collect feedback from the employees who attend the training.