1. Jim manages an automotive parts factory. When one of the machines used to produce the parts breaks, he cuts down his employees' hours and wages slightly to offset the cost of replacing the machine. His workers respond by striking. To continue operations, reduce the losses associated with the strike, and show the labor union that he will not bow to its demands, Jim hires _____ to replace the striking workers.

a) arbitrators

b) scabs

c) concilliators

d) mediators

e) boycotters

2. Katie is looking for a part-time job at a coffee shop. She looks in the classified section of a local newspaper and finds a part-time barista position that is responsible for brewing coffee and preparing specialty coffee drinks. This classified ad in the newspaper provides Katie with the

a) job description

b) labor contract

c) job application

d) job specification

e) job analysis

3. Lashunda is looking for a new job as a pastry baker at a local bakery. All of the following are items she may be asked to provide on the application EXCEPT her

a) previous work experience

b) education

c) questions about the job

d) contact information

e) current salary

4. Kimberly is a human resources manager at a large accounting firm that has historically employed mostly white men. Her goal is to recruit, develop, and retain more diverse employees. All of the following are benefits of fostering workforce diversity EXCEPT

a) increased commitment to and sharing of organizational goals among diverse employees at all organizational levels.

b) reduced conflict among employees of different ethnicities, races, religions, and sexual orientations as they learn to respect each other's differences.

c) more productive working relationships among diverse employees as they learn more about and accept each other.

d) less productive use of the company's human resources.

e) increased innovation and creativity as diverse employees bring new, unique perspectives to decision-making and problem-solving tasks.

5. Management and the labor union of employees at a pet food production and packaging plant are unable to resolve a contract dispute about the proper working conditions in the plant. After many failed negotiations, strikes, lockouts, and other tactics, they decide to bring in a neutral third party to help them focus on the issues and to prevent negotiations from breaking down. This neutral third party is a(n)

a) conciliator

b) picketer

c) mediator

d) arbitrator

e) strikebreaker

6. Jill works at a toy manufacturing plant and is part of a labor union with her fellow employees. When the plant's management decides to increase employees' daily work hours to meet higher customer demands, Jill and the other union members launch a public protest, marching outside the plant and waving anti-management signs. This scenario best describes

a) a lockout

b) strikebreaking

c) boycotting

d) picketing

e) arbitrating