1. Janine and Anita work as bank customer service representatives. Janine often comes home at the end of the workday with a headache, feeling emotionally exhausted. She has difficulty sleeping immediately before ad after some days at work. Anita performs the same job duties as Janine and often works with the same clients. Yet Anita rarely experiences these symptoms.

Using your knowledge of stress, give three possible explanations of why Janine and Anita are reacting differently to their jobs.

2. The marketing director of national auto parts retail company wants to keep the twenty district managers across Canada informed about marketing initiatives and experiences within the company. This information ranges from technical marketing strategies to simple stories about successful marketing experiences within he company. One or two pieces of information will be communicated each week. The company can communicate with district managers in any way currently available to Canadian organizations. The Marketing Director wants to communicate this information as quickly and cost efficiently as possible.

If you have to choose just on specific medium and one form of communication within that medium, which will you choose? Justify your choice.

3. The president of Canuck Technical College has asked eight administrators to identify new revenue-generating ways to use college classroom sand related facilities between teaching semesters. The group is given one afternoon to generate as many creative ideas as possible and to decide which one is the best of these. Some administrators in the group often disagree with each other and might criticise each others ideas. The president is not concerned whether all the administrators are committed to their final recommendation.