1. It's becoming more important to recognize individual differences in a workplace because:

a. the workforce has become more diverse.

b. the workforce lacks employee uniqueness.

c. supervisors are now forbidden to confront employees.

d. EAPs now handle all counseling.

2. ____ can cause dysfunctional conflict.

a. A common set of objectives

b. Downsizing in an organization

c. Abundance of resources

d. Unambiguous information

3. A time log helps in determining how time is actually being spent.

True

False

4. When humans encounter stress, _____.

a. a chemical reaction triggers a fight-or-flight response

b. their bodies go into shock and shut down completely

c. their minds slow down and gain a sense of control

d. they suffer a detached out-of-body experience