1) It is hard for a manager to pay attention when someone is speaking because

a) a manager attends many meetings.

b) a manager should delegate tasks to others.

c) a manager works independently.

d) a manager has constant interruptions and distractions.

2) The purpose of asking questions is not

a) to deepen understanding

b) to learn more about the subject at hand.

c) to show managerial expertise.

d) to show interest in what someone is saying.

3) Which of the following behaviors shows good listening skills?

a) Asking for clarification after someone has spoken.

b) Thinking about an answer when someone is speaking.

c) Interrupting a speaker

d) Letting your thoughts wander while listening.