1._____ is the sales generated per employee.
a.Turnover
b.Productivity
c.Engagement
d.Diversity
e.Flexitime
2. When a retailer responds to an economic downturn by putting a freeze on salaries, laying off sales associates, hiring more part-time workers, and decreasing training, this usually results in a(n) _____.
a.downward spiral
b.decrease in employee turnover
c.increase in organizational commitment
d.increase in employee productivity
e.upward spiral
3. Which of the following is a challenge faced in retail HRM?
a.The dominance of the HR professionals
b.The increase in the percentage of permanent employees
c.The static ethnicity profile of the retailer’s labor pool
d.The decline in the world population
e.The need to adjust policies for the global workplace
4. Part-time employees:
a.are offered health and retirement benefits.
b.have job security.
c.are less expensive than the regular employees.
d.are more engaged than the regular employees.
e.can replace the full-time workforce.
5. Which of the following statements is true of older employees?
a.They have higher turnover rates.
b.They are more expensive to train.
c.They are more likely to miss work due to medical problems.
d.They are more likely to want a work-life balance.
e.They are more likely to want flexibility.
6. Who among the following, in a centralized company, is responsible for allocating merchandise and tailoring the assortment in several categories for specific stores by geographical area?
a.The buyer
bThe merchandising planner
c.The merchandise manager
d.The category manager
e. The divisional merchandise manager
7. There are many different strategies a retailer can implement to retain their employees. Which of the following is the least effective method to retain employees long-term?
a.Training employees so they have a solid understanding of the position
b.Creating a positive organizational culture
c.Providing growth opportunities for career advancement
d.Providing a pay raise for all employees twice a year
e.Pairing a more experienced employee with a less experienced employee to mentor them
8. Commission is an:
a.incentive based on a percentage of their sales made or margin generated by an employee.
b.additional compensation awarded periodically on the basis of an evaluation of an employee’s performance.
c.incentive offered as a cash bonus based on a firm’s profits.
d.incentive offered as a as a grant of stock options that link additional income to the performance of a firm’s stock.
e.incentive offered as an extension to an employee’s pension benefits.
9. The recruitment examination for an organization is heavily biased toward a certain ethnic group. In this case, the laws pertaining to _____ are being violated.
a.compensation
b.labor relations
c.equal employment opportunity
d.employee safety
e. sexual harassment
10. The laws pertaining to _____ instructs stores to clearly mark emergency exits and place fire extinguishers at prominent locations around the store.
a.compensation
b.labor relations
c.equal opportunity
d.health and safety
e.sexual harassment