1. Intentional interviewing is concerned with:

a. finding the single best response for each client statement.
b. having many alternate responses available to any client statement.
c. explaining why you made that particular choice.
d. the counselor being an expert in one specific theory.

2. When interviewing clients from varying cultural backgrounds:

a. avoid stereotyping.
b. the same skills may have different, than expected, impact.
c. consider that diverse differences within the same ethnic group may also constitute cultural differences.
d. all of these choices.
e. none of these choices.

3. The aim of counseling and interviewing is to:

a. detail client problems and issues.
b. support client development.
d. encourage client growth.
e. challenge ineffective client behavior.

4. The microskills hierarchy:

a. describes interview skills in order of importance.
b. demonstrates that alternative settings require different counseling skills.
c. forms the foundation of intentional interviewing.
d. demonstrates clearly that different clients have different needs.

5. Attending behavior includes all but one of the following choices:

a. culturally appropriate eye contact.
b. verbal tracking skills.
c. being totally empathetic with the client.
d. appropriate patterns of body language and vocal quality.

6. Self-understanding and emotional intelligence are essential to interviewing competence and to enhancing your natural style. Which one of the following statements about self-awareness is not true?

a. Self-awareness and self-regulation are vital qualities for those in the helping profession.
b. Knowing oneself is basic to the artistic and skilled interviewer.
c. Knowing the client is the primary key to skilled interviewers in the helping profession.
d. Empathy and social skills are central to the interviewing and counseling professions.

7. The domains of emotional intelligence are:

a. feeling assessment, skill regulation, client motivation, social ability, and self-exploration.
b. self-awareness, self-regulation, self-motivation, empathy, and social skills.
c. client assessment, emotional awareness, sympathy, ability regulation, and natural style.
d. self-awareness, client regulation, sympathy, emotional assessment, and social style.

8. Ivey and Ivey describe four levels of competence for interviewers and counselors. They are:

a. Level 1: Basic competence, Level 2: Documentation competence, Level 3: Skill competence, and Level 4: Instructional competence.
b. Level 1: Introductory competence, Level 2: Classification competence, Level 3: Active competence, and Level 4: Instructive competence.
c. Level 1: Identification and classification, Level 2: Basic competence, Level 3: Intentional competence, and Level 4: Teaching competence.
d. Level 1: Classification, Level 2: Participation, Level 3: Assessment, and Level 4: Instruction.

9. Which of the following statements is untrue and will not help you become a competent helping professional?

a. Your special challenge is to maintain a focus on yourself and your own natural skills and abilities.
b. Your attitude of caring and respect toward your clients will always be fundamental in successful helping.
c. Even if a skill concept feels awkward, the learning interviewer is encouraged to practice the skill over time.
d. Your focus on client assessment and suggested therapies is the key challenge of helping professionals.

10. Conducting a full client interview using only listening skills:

a. is a key skill to be learned by helping professionals.
b. is possible only if the interviewer is a consummate professional.
c. is not possible by any helping professional; other skills are required.
d. is a ludicrous theory.

11. Effective client interviews are built on all but one of the following choices

a. professional ethics.
b. multicultural sensitivity.
c. accurate issue reporting.
d. positive wellness approach.
e. finding specifics for client action.

12. Counselors practice only within the boundaries of their competence based on:

a. education and training.
b. supervised and appropriate professional experience,
c. state and national professional credentials.
d. all of these choices.
e. none of these choices.

13. When does the counselor inform the client of purposes, goals, techniques, procedures, limitations, potential risks and benefits of the counseling process?

a. At the beginning of the counseling relationship.
b. After the client agrees to a counseling relationship.
c. Every other session without fail.
d. Before counseling begins and at any time conditions change or new issues are discovered.

14. Gender, sexual orientation, age, geographic location, physical ability, religion/spirituality, and socioeconomic status:

a. are diversification factors only.
b. must be included with race and ethnicity as multicultural factors.
c. are never included in multicultural factors.
d. all of these choices.
e. none of these choices.

15. The wellness model refers to self-in-relationship, the person-in-community, and individual-in-social context. Which of the following is also true of the wellness model?

a. Self is divisible; clients may work on issues independent of other issues.
b. Individuals have no impact on their surrounding context.
c. Any change in any part of self affects the total individual, but not others.
d. Any change in any part of self affects the total individual and others as well.
e. Major changes in contextual factors have little or no impact on individuals.

16. Effective client interviews are built on:

a. key ethical principles, cultural identities, and psychotherapy.
b. client understanding, self-in-relation, and environmental context.
c. professional ethics, multicultural sensitivity, and a positive wellness approach.
d. positive psychology, cultural identity, and client awareness.

17. Which of the following are legitimate ethical codes?

a. American Association of Marriage and Family Therapy (AAMFT) Code of Ethics.
b. American Psychological Association (APA) Ethical Principles of Psychologists and Code of Conduct.
c. American Counseling Association (ACA) Code of Ethics.
d. All of these choices.
e. None of these choices.

18. The concept that dual or multiple relationships (between a client and counselor) may lead to exploitation of clients and impair professional judgment is most closely related to which of the following issues?

a. Privacy
b. Confidentiality
c. Power
d. Social Impact

19. Diversity and multiculturalism have become central to the helping professions. Which one of the following statements is a recognized ethical standard?

a. Human service professionals provide services without discrimination or preference.
b. Human service professionals are knowledgeable about the cultures and communities within which they practice.
c. Human service professionals are aware of their own cultural backgrounds and their potential for impact.
d. All of these choices.
e. None of these choices.

20. Which one of the following statements is not true of multicultural proficiency?

a. Every skill, strategy, and helping theory is examined for its cultural appropriateness.
b. Interviewers learn their own limitations in cultural expertise and seek supervision as necessary.
c. Helping professionals specialize and become proficient in single culture counseling and therapy.
d. Helping professionals make a lifelong commitment to learning the multicultural base of practice.

21. Clients and interviewers highlight important issues in their statements through:

a. written instructions.
b. verbal underlining, keeping to the same topic, and higher pitch.
c. verbal underlining, topic jumps, and softer vocal tone.
d. verbal underlining, volume and emphasis on key words or phrases.

22. As the interviewer, when you don't know what to do next:

a. continue attending to the client.
b. ask the client to start over.
c. consult your notes regarding the client's issues.
d. end the session.

23. In response to a single stimulus or statement, we may expect
a. clients to be very similar in their reactions to the same stimulus.
b. basically similar reactions if you are effective.
c. basically similar reactions regardless of effectiveness.
d. people to differ in their reactions.

24. Nonattention is:
a. avoided by effective interviewers.
b. not a valid skill for interviewers.
c. useful in shifting clients away from negative topics.
d. rude behavior for the interviewer.

25. It is important for the interviewer be aware of his/her own patterns of:

a. verbal underlining.
b. selective attention.
c. pupil dilation.
d. client topic jumps.

26. Social skills training may refer to:

a. dating behavior.
b. drug-refusal skills.
c. assertiveness training.
d. all of these choices.
e. none of these choices.

27. Attending behavior on the part of the helping professional:

a. is making sure the client is comfortable before the session begins.
b. is attending to client needs as they arise in the session.
c. is encouraging client talk and reducing interviewer talk.
d. is noting accurate details in the report following the session.

28. Silence:

a. can cause client discomfort and must be used sparingly.
b. can be useful in a session when clients need to think through their responses.
c. is not a useful tool for the helping professional.
d. is useful when followed by detailed analysis of the client's issue(s).

29. Which of the following is not a component of attending behavior?

a. attentive and authentic body language
b. verbal mirroring technique
c. visual / eye contact
d. verbal tracking
e. vocal qualities

30. Which one of the following statements helps a new interviewer become aware of their own pattern of selective attention?

a. Relax. Build on the client's topic and learn about your client over time.
b. You don't want to lose track of key issues, but you can't attack every client issue at once.
c. Be alert to your own pattern of selective attention.
d. All of these choices.
e. None of these choices.